10 Steps to Integrate Social Media and CRM

Convert conversations into transactions.

45 min
Social Media Marketing

In social CRM marketing, integrating social media with CRM is vital for responding to customer conversations successfully. Social media CRM experts know that having a tactical social media plan can play a large role in effectively translating conversations into transactions. Improving this plan involves taking advantage of social channels and having an understanding of the processes and requirements that inform social CRM marketing. This Social Media Marketing Class, 10 Steps to Integrate Social Media and CRM, as taught by instructor Jesus Hoyos, provides the pathway to turning social media into a channel that drives transactions.

You Will Learn

  • How to convert conversations to transactions
  • How to manage many-to-many relationships
  • About the tools that allow you to complete the ten pillars of integrating social media with CRM
  • How to improve your CRM ecosystem
  • A phased approach to accomplishing your social media conversion and management goals
Instructor: Jesus Hoyos

Start Learning Today.

Join over 41,000 Professionals improving their skills, career, and digital ROI.

Get instant access to every class.

With knowledge gained through OMI, I interviewed successfully for a newly created position at a nationally recognized university as the Digital Content Specialist for the College of Visual and Performing Arts (CVPA) at West Chester University. I truly believe the knowledge I gained through OMI was the difference during the interview process of this new position.

Seth Birch

Digital Content Specialist, College of Visual and Performing Arts (CVPA)
West Chester University of Pennsylvania