Email Marketing

Three Easy Steps to Write Better Emails

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Editor’s note: Sundeep Kapur is an educator and technology consultant who has teamed up with OMI to bring our readers a free Email Marketing Master Class. In preparation, he joins us to share his notes on delivering an effective message to email subscribers.

 

At the core of an email marketing campaign is the email itself, and this is where a brand succeeds or fails. After arriving in a prospect’s inbox, your email has one chance to make an impression. As such, crafting the strongest message possible is vitally important. Here are some questions to ask yourself:

What is your brand’s value proposition?
Can you verbally deliver it in less than 30 seconds?
Would the listener or recipient remember your key points an hour later?

At every email marketing workshop, I ask my students to apply the less-than-30-second rule to these three scenarios:

  • You are at a conference; how would you introduce yourself?
  • You are calling to get an appointment; what would you say?
  • You are meeting someone you haven’t spoken to in a while (while your plane is taking off); how would you quickly (and not abruptly) deliver your message?

The answers I get for this exercise include the following terms: recognition, interactive conversations, brevity/succinctness, emphasis on key points, high impact messaging, something the recipient can remember, and value based messaging.

Next, I ask my students to write a note for each of the above scenarios – “what if you couldn’t speak and had to type?” I offer them the following pointers:

  • How would you greet them?
  • How would you grab their attention?
  • Would you use an image/What image would you use?
  • What would you want them to remember?
  • What would you want them to do?
  • How would you measure the success of your message?
  • What would your next step be?

Then, I ask them to take what they have written and look at it on a mobile device. Most times, the message is too long, seems disjointed, and leaves the reader confused as to what to do next. Consider this simple advice to write better emails and craft better messages -

3 Practical Steps to Improve Your Email Messaging:  

1 – Go through the exercise of creating a message for a prospect. If I gave you a list of 100K consumers who were well to do, enjoyed a high level of online engagement, and were frequent buyers – how would you message them? Consider designing a series of messages – two to five emails to get your point across. Use the above bullets to think about the content sections and be brutally brief.

2 – A high impact, easy to understand, and memorable message should be designed like a movie poster. Take a look at the three posters below – they clearly tell you what their movies are about.

Like a movie poster, your message should be self-contained, brief, and highly impactful. Readers should be able to remember the core points of an email after one read, hopefully anticipating whatever you have on offer.

3 – In my master class, we cover a simple approach to messaging that has delivered results for many brands. Rich with case studies, my forray into email marketing highlights lessons from Anthropologie, Dillard’s, and Overstock.com. B2C, B2B, or even C2B:  these practical ideas will help you deliver on the perfect message.

Author Bio: Sundeep Kapur is an educator. After 24 years in corporate America as a business and technology consultant he returned to his passion – teaching brands best practices so they can achieve the same success. His email marketing class has been taught across the globe for more than 2,500 brands and he continues to receive outstanding reviews for his content.

Take Sundeep's Email Marketing Master Class for free, and learn everything you need to know about crafting the perfect message!

Join us Tuesday, Jul 25, 2017 from 12:00 - 1:00  PM PST / 3:00 - 4:00 PM EDT

 

 


Why Email is the Ultimate Marketing Omnichannel

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Editor's Note: Josh R Jackson is a contributing editor at BestMarketingDegrees.org. To celebrate the launch of our new Email Marketing Course, Josh joins us today to discuss email as the first step in an omnichannel strategy that can skyrocket your traditional or online business.

 

Despite the hype surrounding social media, email is still the most popular and effective marketing tool for gaining and retaining customers.

Why?

Longevity. Of all internet marketing tools, email has been around the longest, which means it had a head start in the race for global users. As a result, those users - and all potential users - have had a long time to get comfortable with the service email provides, and think of that service as a part of everyday life, like telephone, TV, and billboards on the side of the road.

Another reason is success. Email is the top channel driving both leads and conversions, especially when it comes to doing business with other businesses, as well as doing business with consumers who want to do business. In other words, there’s a good reason 80% of businesses use email for retention. It works.

In other words, email is the most trusted, time-tested resource for converting leads into customers.

The Biggest Reason

Those reasons alone make email an essential tool for acquiring and retaining customers.

But while success and longevity are good answers to why email is essential for acquiring and retaining customers, they are not the be-all-end-all, nor the most pressing and relevant answers to why email marketing is so essential today.

In fact, arguably the biggest, most relevant and underrated reason that email marketing is essential to the customer lifecycle is that - at a time when brick-and-mortar stores are shrinking - email is the ultimate marketing channel to unify online and brick-and-mortar stores.

Here’s why.

Omnichannel Marketing

Social media is an excellent channel for increasing brand awareness in marketing and sales, but when it comes to conversions, social media platforms do not lend themselves to customers making buyer decisions.

Email does. If a user is willing to give you their email address, you have already sold them on your journey. And they are certainly willing to listen to your offer, if not entirely willing to buy your product, wherever it may be.

When a customer gives you their email address, they are giving you permission to enter their private online universe. They are also expressing a certain degree of brand loyalty and customer trust that is greater than a like on social media, and greater than or equal to an in-store purchase.

But all this is to say: acquiring a customer’s email by their own permission falls along the same spectrum of customer loyalty as online and in-store shopping. Many customers are willing to give their email addresses during purchase, especially if it means access to promotions and discounts—which is what makes email uniquely suited to being the most suitable marketing channel to unify online and brick-and-mortar stores.

So, instead of worrying about online sales cannibalizing brick-and-mortar sales or vice versa, businesses should see email as a unifying marketing channel, or what’s known as an “omnichannel." In this case, omnichannel marketing is the practice of using online messaging to lead customers to brick-and-mortar stores, and brick-and-mortar messaging to lead customers to online stores, all of which works to keep the customer lifecycle of acquisition and retention alive.    

Something to Consider

It’s no secret that brick-and-mortar retail stores are closing at a rate that could see 1 in every 4 U.S. malls shuttered by 2022. In 2016, the biggest retailer in the world, Walmart, closed 269 brick-and-mortar stores and bought Jet.com in an apparent bid to expand its online sales.

Meanwhile, Amazon.com continues to grow its already burgeoning online sales, and just last month expanded to the point of bursting its own digital bubble by purchasing Whole Foods and entering the brick-and-mortar business, wholesale.

Barring discussions of what all that says about the epic power struggle between Walmart and Amazon—which is impossible to say this early in the game—the expansion of each retailer into the other’s “domain” spells out what we’re seeing in the retail industry as a whole: a contraction for brick-and-mortar, an expansion for eCommerce.

What most businesses would rather see is a balance, which is why the first businesses to adopt an acquisition and retention model that can successfully unify online with brick-and-mortar could be the start of something new.

Why not start with email and add the ultimate marketing omnichannel to your business cycle?

Email marketing is a HUGE marketing channel. If you want more in-depth knowledge about integrating email into your marketing strategy, check out our updated class library with brand new email marketing courses.

 

 


Email Marketing: Simple Ways to Get High Open Rates

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Editor's Note: Josh R Jackson is a contributing editor at BestMarketingDegrees.org. To celebrate the launch of our new Email Marketing Course, Josh joins us today to discuss simple ways to get high open rates in your first email marketing campaign.

 

Most businesses know that they should be using email marketing to gain and retain customers.

But not all businesses know how.  

Even for those who do know how, many still don’t know how to net a higher open rate than 25%, or 1 in every 4 customers, where the other 3 simply delete.

So how do you set up your first email marketing campaign for high open rates?

  1. Be Deliverable: your emails should be delivered to recipients without setting off spam filters.
  2. Be Teachable: should be able to listen and learn from your customers.

Easier said than done? Not necessarily!

If you can follow the outline below during your first campaign, chances are high that your messages will be delivered and received without issue. That’s because you’ll have followed certain steps that ensure you’re listening to and learning from your customers—and not just to avoid their spam filters, but to deliver what they want most.

So start being teachable in order to be deliverable, and follow along to learn how you can set up your first email marketing campaign for high open rates.

Set a Target Audience

Do research, and find out who is most likely to be interested in your offer. If you’re providing an update to your service, find out who would appreciate it most and why. If you’re offering a new product, find out who is most likely to buy it and why. Avoid choosing a demographic that is too broad, such as “Millennials.” Instead, refine your search to center around the segment of your target audience that your message is most likely to hit, such as “millennials aged 25-40 who like us on Facebook.” If you can hit that target right on the bullseye, its impact will be felt throughout the market, likely reaching other people who may also become customers.

Prospect for Leads

Look for online spaces and brick-and-mortar places where your target audience is most likely to be found. Drive traffic from those spaces and places to your site via Twitter, Facebook posts, guest posts on blogs, and word-of-mouth advertising. Avoid scraping other sites for email addresses, unless you’re 100% certain they would be interested in what you have to offer, or your service directly relates to theirs (e.g., you know each other from an exposition). It’s very important you do everything you can to follow our next piece of advice.

Gain Permission

Prompt Facebook fans, site visitors, and especially regular customers to sign up for your email list. Promising a benefit such as free content, a discount, or a free trial goes a long way towards procuring this permission. It is always a bad idea to buy email lists. This is not only because it skips the permission phase of listening to your customer, but also because using it puts you in danger of violating laws that safeguard internet privacy and protect against spam.

Set Open Rate Goals

The benchmark open rate is 25%, but you can set your goal higher or lower, depending on the parameters of your campaign. If your target audience is relatively small, niche, or consists of regular customers, then you might set your open rate goal higher than the benchmark. Meeting that goal shows how well you know your customer. But if the target audience is a relatively large or a new market, you may want to set your open rate goal lower than or equal to the benchmark to be safe. Remember: in order to properly manage expectations, you should never over-promise and under-deliver. Instead, try to under-promise and over-deliver on open rate goals.

Write, Style, and Send

Writing, styling, and sending your email is the time to show your customer how well you’ve listened and learned from them. It is the most important step of the outline because it tests how well you’ve done your homework, as well as how deliverable and teachable you are. By this point, your written email copy should address the needs of your target audience and reflect a solution to all leads who have given you their email. If you write, style, and send an email but skip audience targeting, prospecting, or gaining permission, your open rates will reflect it.

Study Results, Rinse, and Repeat

Give your message at least 24 hours to be sorted by your recipients, and then check results through analytics provided by an email service provider. This is where you get to hear the verdict on whether you’re succeeding at being both teachable and deliverable. Deliverability is easy to measure. If you’re deliverable, then your bounce rates and spam flags will be low. Teachability is more difficult to measure.

If you’re teachable—that is, if you’re both listening to and learning from your customer, especially regarding their preferences—then not only will your open rates be higher than the benchmark, but your customers’ engagement levels and click through rates will be off the charts.

If that’s the case, then you’re doing something right, and all you need to do is rinse and repeat the process.

If not, then you need to learn more about how to set up email marketing campaigns for high open rates.

Email marketing is a HUGE marketing channel. If you want more in-depth knowledge about how to set up your first email marketing campaign for high open rates, check out our updated class library with brand new email marketing courses.

 

 


6 Email Marketing Trends You Can’t Miss in 2017

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Editor's Note: Josh R Jackson is a contributing editor at BestMarketingDegrees.org. To celebrate the launch of our new Email Marketing Course, Josh joins us today to discuss the biggest email marketing trends in 2017.

 

We’ve come a long way since “You’ve got mail.”

So far, in fact, that the reason people open emails has completely changed over time.

From its inception in 1971 through the 1990s, email was seen exclusively as an extension to the written memo or business letter. That’s why it was called “electronic mail” or “e-mail” for short: it was an electronic alternative to paper based communication.

email marketing trends

In 2017, email is the dominant platform used by working professionals to communicate with businessesIt comes as a surprise to many that even more than social media, email is still the most popular, private channel for Business-to-Consumer (B2C) and Business-to-Business (B2B) messages.

Looking at recent and historical trends, total emails sent and total email senders are projected to grow 3% annually through 2019, as email’s sphere of influence continues to expand. This means the audience marketers can reach via email will continue to broaden. And because that audience prefers email to communicate with brands they trust, email’s potential as a marketing channel will only continue to grow.

But there are hurdles to such growth, and marketers have to be prepared:

1. Shorter Attention Spans

email marketing trends 2

A study recently confirmed what we all suspected: most online readers have shorter attention spans than a goldfish. While experts argue about the exact length of that attention span or whether its growing, consensus says that the average online reader has an attention span that does not surpass 9 seconds.

What does this have to do with email marketing? Well suffice to say, it doesn't bode well for your 2,000-word newsletter with no images. If you can't engage your recipients quickly and hold their attention, you're on a one-way-trip to delete-ville.

2. Sensitive Spam Filters

email marketing trends 3

Automatic spam filters are getting much more aggressive to corporate messaging. This trend represents increased interest in cybersecurity that may only climb as government officials and email oversight personnel pay more and more attention to webmail.

Sadly, there's not much you can do about this. But here's a hint: most spam filters are trained on human perceptions. If your email doesn't look like spam to a person, there's a better chance it won't get deleted.

3. Increasingly Complicated Styles

email marketing trends 4

The ever-increasing complexity of web design doesn't end with webpages. Email has moved away from text-only messages that look like newsletters. As a result, it is more difficult to make emails stand out and easier to let them stagnate.

To combat this stagnation, remain on customers’ radars, and hold their attention: businesses should watch all of these trends and learn how to make their emails appeal to customers’ sense of exclusivity, novelty, and personalization.

4. Exclusivity

One of the best ways to maintain a relationship with your subscribers is giving them access to exclusive content. This approach can work with offers of access to a video, a webinar, a study, a free trial, or any other content produced by your brand.

When sending out email offers, condense the most interesting information you have to offer in the email subject line. Make it read like a news headline, but don’t give too much away.

The goal is to give subscribers something not all of your readers can access. Conceal and reveal is how you should approach both your emails and calls-to-action (CTAs); retention and acquisition should be your guiding principles. If your subscribers freely share the information you’ve freely given them, this approach can increase customer acquisition. Keep tabs on open and click-through rates and other metrics to analyze how well your appeals to exclusivity work.

6. Personalization

The best way to remain on a customer’s radar is personalized email. What is personalized email? Let's break it down:

A personalized email knows:

  • What a customer likes
  • And what else they might like based on those preferences
  • And how to deliver it to them via recommendation engine and webmail...
  • ...at the time a customer is most likely to be at their device

While this might seem like a scary level of detail, machine learning makes this level of personalization possible on a large scale. Email template providers like MailChimp can provide detailed insights about reader preferences to businesses.

But when it comes to adding a personal touch, there is no substitute to corresponding one-on-one with actual customers. That’s why it’s a good idea to personalize emails with your own words as much as possible. Including your business’ address, telephone number, your personal signature, and a way to opt out of email from your business goes a long way towards accomplishing this goal. Doing all of this ensures that you’re complying with the CAN SPAM Act of 2003, and makes you appear reachable and human.

Email marketing is a HUGE marketing channel. If you want to know more about email marketing trends to watch in 2017, check out the new email marketing course in our updated class library for free!

 

 


Top Email Marketing Strategies for B2B Companies

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Editor's Note: Samantha Prowell is a marketing strategist and educator, who joins us today to explain how and why B2B businesses should employ email marketing strategies.

 

In recent times, B2B marketers have focused on reaching new customers through blogs and social media. While these are excellent strategies, email marketing is still a cost-effective and highly profitable way to generate leads and build long-term relationships with clients. A smartly designed email marketing campaign can help you to engage in sales talk with your promising leads and connect more closely with your most valuable clients.

In this article, we will discuss specific ways in which email marketing can benefit your B2B company, and the best strategies for implementing an email marketing strategy into your workflow. Let’s get started -

How Email Marketing Can Benefit Your B2B Company

Let’s discuss why your organization should focus on implementing effective B2B email marketing strategies.

Take a look at these stats on email marketing to understand our point:

  • According to Experian, if you invest $1 on email marketing you get an average return of $44.25.
  • ExactTarget indicates that 77% of customers will give permission to receive marketing content via email.
  • Earnest Agency states that 72% of B2B purchasers share relevant content using email.

These stats demonstrate that email marketing remains a very effective strategy, and prospects respond well to the personalized nature of promotional emails. A properly executed strategy can help B2B companies:

  • Improve engagement and interest from prospects
  • Get more leads and sign-ups from interested parties
  • Boost the conversion rate of your sales funnel, and finally
  • rake in more dollars.

Put simply, if your B2B company isn’t equipped to manage an email marketing program, there is a lot you’ll miss out on as a result. If you don’t have one already, let’s dive into some practical tips to help you get kickstarted:

Choose a Reliable Email Service Provider (ESP)

A definite first step will be signing up to a high quality ESP. These services will allow you to manage email campaigns and lists from a web-based interface. A good ESP is essential for a successful email marketing campaign, and should enable you to format your email messages with a custom layout, links, images and other features.

The best ESPs also offer personalization, automation, and advanced analytics tools. They may also provide training materials, education programs, and free coaching to help you make effective use of their system.

Leading email service providers include MailChimp, Constant Contact, ExactTarget, Pardot, and HubSpot. You should read about these to assess which is best for you; most have free trials as well, so you can try before committing.

Offer Free Content

If you have a blog or social media page, you’re probably already doing this: the best way to raise engagement and keep the attention of prospects is by offering useful content that matches their interests. Smart companies understand that they need to keep in touch with their prospects and existing customers, so they don’t stop with social media - they also use email.

With an email marketing program, you can and should share white papers, eBooks, blog posts and other content relevant to your marketing goals and initiatives via email. Not only that, but offering free content of this kind is a great way to build your email list: by offering to send content to customers via their email address, they get valuable information, and you get a new prospect.

Nominate an ESP Specialist in Your Team

To make the best use of features and tools offered by the ESP, it is a good idea to designate a member of your team as ESP specialist. This employee should manage all contacts within the ESP, and ensure that the vendor is providing for the needs of your enterprise. By designating someone for this task, you can stay on top of campaigns, utilize features for efficiently, and address problems as soon as they arise.

Build a List of Interested Subscribers

Your email marketing campaign will be more effective if you target it towards an interested audience. For this reason, you should carefully develop your subscriber list, curate, and tag it appropriately. This will help you to prepare and send relevant and useful emails that meet your objectives. Your lists should be specific to your industry or business and designed with your marketing goals in mind.

Segment Your Audience

Segmentation is an important step that helps you to narrow down your subscribers into groups that will respond best to certain messages. For instance, if you want to engage your most loyal and profitable clients, you can segment them into a particular group based on this demographic and send them relevant event announcements, blog posts, and special offers. In the end, segmentation takes a little work that goes a long way in focusing your energies where they count the most.

Automate Your Campaign

Use your ESP’s automation features to communicate with prospects and existing clients in a relevant and timely manner. For example, an auto responder enables you to contact those who download content or fill out a form on your site. You can often create an autoresponder to contact new users and subscribers to your newsletters, and engage them with interesting content or start conversations.

Use of RSS-to-Email

RSS-to-email makes it easy to send out a newsletter whenever you post a new content piece to your blog or website. The advantage of this feature is, however irregular your content schedule may be, your subscribers can receive newsletters only when new content is published.

Nurture Promising Leads

Create an email campaign tailored for “hot” leads that have expressed a certain amount of interest. Pay special attention to those who are apparently sitting on the fence about making a product purchase, and give them a helpful push by providing special offers that can convert them into buyers.

Some leads can take a while to make up their minds, and that’s okay. Be prepared to contact them consistently over weeks or months, though in moderation, and only with relevant content or offers. Keep them interested in your offerings using appropriate blogs posts or other content pieces which relate to the subjects they care about.

Conclusion

Marketing professionals have a responsibility to enhance their company brand with messages over multiple channels and media. They have a further responsibility to aid their sales team in closing deals, generating revenue and boosting company profits. For this reason, email marketing strategies and campaigns are an important part of every B2B lead generation effort. Whether you’ve tried email marketing before or are brand new to the game, try one of the above strategies in your workflow, and learn more in one of our classes.

Learn more with these related OMI classes:

Email Marketing Tactics

Creating and Curating Content People Love

How to Build a Lead Nurturing Campaign

 


Visit the Online Marketing Institute to browse over 400 classes in the digital and social media marketing space.

 


Best Email Marketing Tools for Small Business

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Editor's note: Stacey Marone is a social media marketer who has joined us today to explore the best tools for managing an email marketing campaign.

 

Social media is often portrayed as the ultimate marketing tool for small businesses. But before there were social networks, people relied on email to stay connected. In fact, everyone on a social network has an email address, but not everyone with an email address is on a social network. It stands to reason that you can reach a lot more people with email marketing than with social media marketing alone.

Even with a strong social media strategy, email marketing opens your business to many leads and opportunities you might otherwise miss. Furthermore, the two strategies can be combined to create more powerful campaigns.

What is email marketing?

Email marketing is a kind of targeted marketing.

If you’re like most people, you sometimes open your mailbox to find brochures and invitations from different companies offering product information, samples, free seminars and other promotional material.

Email marketing is something like that, except in digital form. In both cases, you need contact information to promote your business. When it comes to email marketing, this information takes the form of an email list compiled from your existing customers, or email addresses you got from site registrations.

There are many ways to obtain a list of email addresses. But once that’s taken care of, you have a new challenge on your hands: turning them into customers. In order to make the best use of your leads, it's essential to have a versatile email platform that will help you to send the right information where it counts.

To help you find what’s right for you, we’ve compiled a list of the best email marketing tools for your business. Let’s get started!

Mail Chimp

mailchimp

In spite of its humorous style, MailChimp is a very serious email marketing tool, and one of the most popular and user-friendly ones around. It is especially useful if you are just starting out on your email marketing journey.

MailChimp will do much of the work for you, including product follow-ups and stock availability updates. It will track what your customers are buying so you can target them with related product offerings. You can also integrate MailChimp with your Twitter and Facebook account, allowing you to bring social media and email marketing together.

If you have an e-commerce store, MailChimp has a lot of great options for you; it will connect directly to services like WooCommerce, Shopify, Magento, or BigCommerce. This integration allows you to create email campaigns directly from your store.

Beginners will appreciate the intuitive drag-and-drop interface in MailChimp’s email builder, and the dashboard is also very simple to navigate. To track success, you can easily generate reports of your campaigns to learn how many people opened their emails, which links got the most clicks, and what customer segments respond best to different offers.

MailChimp is also very fairly priced, with a free plan to send up to 12,000 emails to 2,000 subscribers a month. This is usually a great place for small businesses to start. Once you gather steam paid plans start at $10 a month.

Litmus

litmus

Next up on our list is Litmus, a versatile platform that takes analytics to the next level. Litmus specializes in testing and tracking emails with advanced features to help you fine tune your email marketing strategy. It’s a step up from MailChimp, but still quite easy to use, and makes a great supplement to email campaigns that you might be running on another service.

Litmus not only tests email optimization for PCs and laptops, but also mobile devices. Since the market is increasingly going mobile, this is an important strategy for success. If you test your emails before sending them out, you will see exactly how they look to your recipients. By refining the look and load time of the emails you send, automatically removing broken links and streamlining design elements, Litmus will ensure you get the most bang for your buck.

Litmus will also track your emails so you get important information such as what devices were used to open emails, when they were opened, and how much time recipients spent on them.

As a testing and tracking tool, Litmus takes the cake. Beginning with a 7 day free trial, using Litmus permanently will cost you a cool $79.00 per month. Given how much it can improve your results, the investment can be well worth it for those with a medium to large email marketing list.

Reach Mail

reachmail

For those with smaller budgets who would still like to benefit from email analytics and optimization, Reach Mail is a good, affordable option at a mere $10.00 per month.

Like Litmus, Reach Mail offers message testing and tracks email performance. It also has a Spam Checker, which tests your emails to see whether they might be flagged as spam. A nice feature of Reach Mail is that it considers your emails as entire compositions, taking into account both subject lines and content in its analysis. This is important for determining how successful your campaigns will be ahead of time.

Like MailChimp, Reach Mail offers hundreds of attractive templates for creating your emails, so you won't need graphic or layout chops to send a professional-looking email. And if you do want something a little more unique for a special occasion, you can easily request custom design directly through the service.

ActiveTrail

activetrail

Formerly known as TargetHero, ActiveTrail is an email marketing solution which specifically targets the growing population of users who read emails on mobile devices.

Aside from the usual email composition and sending features, ActiveTrail will automatically send targeted emails to people on your list who perform certain actions on your website, such as registering for a newsletter, or entering a particular campaign. These auto responses can be a “Thank You” or verification email which include product offerings and other promotional information relevant to the target user - you do your marketing every step along the way!

AvtiveTrail’s pricing comes in tiers. For $7 a month, you can manage up to 500 subscribers, and it goes all the way up to $55 a month for 10,000. This range of options makes it easy to start small, and expand according to your means. If you’d like to give this tool a spin, there’s also a free trial, so take advantage of that before committing!

There are many other options in the world of email marketing to help you accomplish your goals, but these are great choices for beginners; even simple tools like MailChimp are used by very large corporations to manage their email marketing needs. There’s no better way to learn than by doing, so pick one and give it a try!

Stacey Marone is a freelance writer and a social media marketer. She creates magnetic content optimized for search. In her free time, she also does volunteer work and organizes some activities for children. Her passions involve painting, reading, and writing. You can follow her on twitter.

Learn more with these related OMI classes: 

Using Social Data to Improve Email Marketing

How to Create Mobile Friendly Emails

Successfully Measuring Email Performance

Visit the Online Marketing Institute to browse over 400 classes in the digital and social media marketing space.

 


23 Better Ways to Write a Follow Up Email

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Editor's note: Belle Balace is a social media strategist with Visme, and Leslie Ye is a marketing editor with HubSpot. Today, they've shared an infographic with us designed to help marketers send more effective follow up emails.

When contacting business prospects, writing a follow up email is as crucial as reaching out. In follow up emails, you have to be straightforward yet engaging in order to elicit a response without coming across as pushy.

It may take days or weeks before you get replies, even if you’ve already sent a few emails, and this can be discouraging. But when you don't get a response, don't immediately give up! Here’s a little wisdom from Thomas Edison: “When you have exhausted all possibilities, remember this - you haven’t.”

You may be doing or saying the same things over and over again and forgetting to try new ideas in your follow up emails. Be persistent, but don’t be that annoying person who constantly says ‘just following up’ like a verbal tic - that's just stating the obvious, and it will turn people off after awhile.

Next time you write a follow up, try being creative and thoughtful. The more personalized and unique your emails, the better your chances of getting a response. Take time to investigate good ideas, seek advice from the email marketing experts you know, and run A/B tests to see what kind of follow up emails work best for you.

If you're looking for inspiration, here are 23 follow-up emails you can try when you've used up all the generic templates:23_better_alternatives_to_the_just_checking_in_email_1

Learn more with these related OMI classes: 

Email Marketing Tactics

Successfully Measuring Email Performance

Click here to sign up!

 


8 Tools for Managing Your Online Presence

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In order to be a digital marketing success, you must understand how to build your online presence. Why does that matter?

Without a good presence, it’s difficult to prepare your prospects for a sales pitch. After putting hours of hard work into building an online business, you want to make a great impression, and convert your leads into customers. But there's no need to go it alone: this list of tools will help increase your online presence, and boost success in your marketing efforts. Let’s get started!

1. Cyfe

Cyfe is an all-in-one dashboard for social media, analytics, marketing, sales, support, infrastructure, and a whole lot more. You can use this app to monitor all of your business data in one convenient location. Features include the ability to monitor individual departments and multiple websites, pre-built widgets, custom data sources, real-time reporting, historical data, data exports and interface customization. Users can set up dashboards from scratch using pre-built and custom widgets. To gain a better sense of how it works, check out this example of a Cyfe-powered web analytics dashboard. This tool will help you not to waste time and energy tracking data, so you can worry about the more important aspects of your business.

2. Brand24

If you want to know what people are saying about your brand, this tool is just what you need. Brand24 will immediately notify you of any online mentions so you can reach out to sales prospects, brand champions and disgruntled customers right away. Learn what people are really saying about your brand and use this information to improve on anything that isn’t working well, so you can improve your bottom line. Brand24 is also a great way to find publicity opportunities, and learn what your competitors are up to.

3. Wisestamp

Wisestamp generates professional email signatures that can help to grow your business. More than 650,000 professionals are using Wisestamp, and there are hundreds of signature templates to choose from. Whatever your field of work, there are enough templates, apps, and designs to find what you need to stand out and represent your business well. This tool can increase your reach across social networks, boost generated leads through the “Schedule A Meeting” app, and draw in more email replies simply by adding a photo: and this is all for free. The PRO version has even more functionality to generate clicks and website visitors

4. ClickMeeting

Webinars are a great way to generate interest for your business, and this tool enables you to create them quickly and easily. Using ClickMeeting, you can customize your webinars, analyze and follow up with attendees, and track the success of every event. These webinars can dramatically increase traffic to your site and boost sales. In conjunction with ClickMeeting, you can use your social media accounts as channels to keep traffic coming to your website, generate leads, and get your business more sales. While you have to pay for indefinite access, there’s also a considerable free trial period without any contracts. You have nothing to lose, and a whole lot to gain, so get started today and get those webinars out there to the world!

5. Brandwatch

Brandwatch is another tool that will give you insight into what your customers are saying about your brand, and what they want from your business. This information is invaluable for building a direct marketing strategy that will speak to your audience and raise conversions. Brandwatch gives you instant access to customer conversations as they occur, so you are always up-to-date on the latest trends. You will also be able to identify threats as they arise, learn how to deal with them, and react smartly to anything that might impact your business. While the service is not cheap (starting at $500), it easily pays for itself depending on the size of your business, and if you aren’t sure, a free demo can help to assess whether it's right for you.

6. Kissmetrics

This tool allows you to segment your audience so you can target visitors by how they got to your site. Using Kissmetrics, you can set triggers to engage with customers based on their actions, and choose the behavior that visitors should display before you bother showing them your campaign. This process helps to identify and target viable prospects while weeding out those who just aren’t interested. Kissmetrics is easy to use, and provides five design templates to jumpstart your optimization. You can visit the site to request a demo and see for yourself how automated segmentation can help your business.

7. OptinMonster

If you want to convert website visitors into email subscribers, you need to start using this tool: OptinMonster allows you to create and A/B test awesome lead capture forms without having to bother with a developer, and the lead generation software will bring big results quickly. Features include the OptinMonster Builder, multiple form types, exit Intent technology, A/B split testing, page level targeting, and built-in analytics just to name a few. This tool works with all major email marketing services, as well as CMS and eCommerce platforms. Everything you need to grow an email list can be found right here, and it will only take you a few minutes to build high converting forms instead of several hours.

8. Mention

Use Mention to monitor your online presence from any location. You will enjoy real-time monitoring of brand mentions from social media and around the web. Track all of the important outlets including social media, blogs, forums, and more, so you can really focus on your brand and learn about your competitors. This tool will help you to attract new customers, build awareness, and improve your overall online reputation while allowing you to engage your audience and react to mentions right away. This tool will help you to handle a crisis when it arises, create reports, study your competition, and a whole lot more. Mention has iPhone and Android apps, and prices start at $29 a month.

Want to learn more about any of the subjects mentioned above? Here are some relevant classes: Social Media Marketing Best Practices for SMBsEmail Newsletter Foundations: A Roadmap for SuccessCrisis Management with Social Media

Visit the Online Marketing Institute to browse over 400 classes in the digital and social media marketing space. Ready to start learning? Sign up here here!

 


Infographic: Portrait of A Mobile Consumer

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There has never been a better time to optimize your business for mobile consumers. When cell phones were first invented, few people could have anticipated the processing power of the devices we hold in our hands today. With just a few swipes of the finger, we can communicate with our friends in endless ways, capture high-quality photos, shop for products and services, and easily manage every aspect of our personal and professional lives.

The power of this connectivity is changing the world of commerce. Now, product research and buying can be performed wherever consumers are, whether they’re walking in the park, sitting on a train, or taking a lunch break.

This means payment providers and retail giants are changing the way they operate. Brands use social media to reach out to us in a personalized way, and when we do head to brick-and-mortar stores, more and more digital transaction points are available, making it easier and quicker for us to pay at the till.

With the amount of data available online, consumers will be more informed before they choose to buy. And, with e-commerce sales estimated to reach $626 billion by 2018, it’s certainly something all the big players will be investing in.

The portrait of the mobile consumer has certainly changed a lot and is set to evolve further. Online marketers should definitely capitalize by optimizing their platforms for mobile shoppers, and making content easily available to mobile devices.

Check out this great infographic for more information.

voucher_cloud_mobile
This infographic was first published by Maureen Sanford at Vouchercloud

Want to learn more about any of the subjects mentioned above? Here are some relevant classes: Building Your Mobile Strategy, Integrating Mobile into Social Media MarketingMobile PR & Content Marketing

Visit the Online Marketing Institute to browse over 400 classes in the digital and social media marketing space. Ready to start learning? Sign up here here!

 

 


The Best Growth Marketing Strategies for B2B

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Although B2B business has always been in the shadow of B2C, the field has been increasing in the past year, and growth marketing has a lot to do with it. As companies adopt effective strategies to increase profits and engage more clients, the industry continues to mature and attract more prospects, 

Some reviewers cite companies like Alibaba and Amazon to support the claim that B2B have borrowed growth marketing strategies from B2C. Indeed, the B2B world seems to increasingly recognize the importance of customer experience and service, a domain it has historically neglected.

Apparently, this approach is paying off significantly. In the U.S., B2B e-commerce is already twice as large as B2C e-commerce. The same trend will likely expand to the international arena in the near future.

What specific strategies lie behind the success of modern B2B companies? Let’s find out.

Social Media Engagement

The role of social media for B2B companies continues to increase. Previously, this field has been dominated by B2C companies because it grants them access to an enormous client base. However, in recent years, social media has been increasingly used by companies that provide services to other companies, especially through Facebook ads. You have probably seen them in your news feeds; they invite you to connect with the business by visiting their site to request a quote or demo. There's definitely a strategy to marketing your B2B company with Facebook, so make sure you adequately understand the Facebook sales funnel.

Besides providing great opportunities to use digital advertising, social media networks are a good way to engage with your existing customer base and answer questions from potential customers. With social media, getting in touch with a company is convenient and low-commitment, providing prospects with an easy way to reach out and learn more.

The most effective social media profiles contain “contact us” buttons that encourage viewers to click them and visit the company website. Given that more than half of international B2B companies use social media, adding it to your B2B company’s online presence is a no-brainer.

LinkedIn Presence

The first international network for professionals has emerged as a great growth marketing tool for B2B companies. According to Jerome Knyszewski from Heavyshift Marketing, LinkedIn has generated 80 percent of B2B leads out of 100,000 posts, while the closest competitor Twitter raked in only 12.7 percent. Facebook is third with just 6 percent. Several years ago, LinkedIn was primarily used as a way of connecting with colleagues and business partners, but its function has evolved to include lead generation by connecting with businesses.

For example, experienced B2B owners say that a series of messages are sent to the representatives of companies as part of their marketing process. According to Martin Morgan, a senior marketer from Proessaywriting, this strategy works just like a standard lead generating and nurturing approach and is supposed to build relationships with potential partners.

For more information on engaging with potential contacts on LinkedIn, learn how to create a LinkedIn engagement strategy.

Use of Targeted Content

Targeted content is an immensely effective growth marketing strategy, initially pioneered by B2C companies trying to attract more customers. Content is increasingly recognized as a primary factor in the decision to engage with a company because it helps to connect, entertain, educate, and improve brand image.

B2B businesses have recognized the importance of content for reaching new clients, and now use it to drive consideration and influence purchase decisions, in addition to building brand awareness. Examples of effective content include research reports, digital magazines, infographics, articles, and videos.

Email Marketing

More than 70 percent of marketers today consider email marketing to be a vital strategy because it allows for concise and clear communication. B2B companies have been using it for quite a while now. Many great email marketing strategies have been developed specifically for B2B, many of which you can learn about by following thought leaders, taking online classes, following leading blogs in the space, etc.

For example, in this Smart Insights article we learn that Dropbox emails its users to promote installation of its desktop/mobile app by  focusing on benefits of installing the product. Hubspot uses emails to inform its customers about upcoming webinars, and details specific benefits of joining an event to increase turnout.

Clearly, email marketing is a great method that can be used to connect with potential clients and show them the benefits of collaborating with a company. By leveraging your subscriber lists, client retention, up-selling opportunities and lead generation are benefits that can be gained at a relatively low cost. Be sure to understand the ins and outs of a comprehensive email marketing strategy.

Mobile Marketing

The mobile experience is a big deal nowadays. Successful B2B companies are increasingly launching  mobile-optimized websites because mobile traffic volume has widely exceeded desktop traffic. Mobile apps are often developed to accompany mobile sites and provide an even more enjoyable and fluid experience for users. According to Bizible, 83 percent of B2B marketers use mobile marketing tools like apps and websites to connect with clients, generate and nurture leads, and take advantage of cutting-edge technologies including voice recognition, QR scanners, and GPS systems.

Among the most surprising technologies in mobile B2B marketing is text messaging. SMS has been used by many companies, from cab services to electronic shops, to inform clients about upcoming deals and new offers. In addition to  advertising, companies often include personalized messages to gain customers’ attention, and build rapport. According to Bizible, SMS follow-up after a phone call increases conversion by up to 112 percent. Therefore, if you’re dialing your clients, you should definitely be texting them.

Personalization

Personalization has proven to be an effective growth marketing strategy in B2B and B2C companies. Just as it is important for a company to demonstrate its uniqueness through creative and effective branding, it is important to acknowledge the uniqueness of a customer. Personalization can be defined as a way of  “presenting information to a consumer that acknowledges whom he/she is and what his intentions are — to make his/her interaction more meaningful.” Personalization makes interaction with a company more positive and individualized, making it more memorable.

In B2B, personalization can be applied through various means, including website design, social media, loyalty programs, packaging, phone and chat, ad networks, landing pages, wish lists, opt-in and transaction emails. The end results of a robust personalization strategy include higher conversion rates, and client satisfaction.

Conclusion

B2B companies continue to expand, and growth marketing strategies are a main reason for their success. The strategies described in this article are proven to work for many B2B companies, so don’t be afraid to start applying them today!

Tom Jager is professional blogger. He works at A-writer.  He has degree in Law and English literature. Tom has written numerous articles/online journals. You can reach him at G+ or Facebook.

Want to learn more about any of the subjects mentioned above? Here are some relevant classes: Mastering the Facebook Sales FunnelCreating a LinkedIn Engagement Strategy, Email Marketing Tactics

Visit the Online Marketing Institute  to browse over 400 classes in the digital and social media marketing space. Ready to start learning? Sign up here here.