Class Overview:

Twitter is the social media platform that dominates the dissemination of news, information and discussions in a crisis. Understanding how to leverage and manage Twitter in a crisis is a required skill for all organizations. This skill can mean the difference between being seen as a crisis communications pro, and having the crisis spiral out of control, damaging your organization’s reputation in the long-term. In this class, you will learn the skills, knowledge and tools required to develop the right approach to Twitter communications during a crisis.

What You'll Learn:

  • What your audience expects of you on Twitter in a crisis
  • How to strategize and plan for meeting those expectations
  • How to assess and filter through the influx of tweets in a crisis
  • Which types of tweets and inquiries require a response
  • Different tools to amplify your Twitter communications.