Class Overview:

This class is an introduction to the fundamentals of usability, user-centered design, user experience, and human-computer interaction, drawing important distinctions between tactical usability and strategic user experience, and generally defining terms that students will encounter in professional settings.

What You'll Learn:

  • The fundamentals of usability, user-centered design, and user experience
  • The distinction between tactical usability and strategic user experience
  • The dimensions of usability, including satisfaction, learnability, memorability, productivity and error prevention
  • How to construct a process map of the different phases of a product development lifecycle, from a design perspective
  • How to attain the delight, loyalty, and stickiness that keeps users coming back to your site