FAQ

General Class Questions

Can I watch the classes more than once?
  • All of our classes include unlimited viewing access.
Do I need to follow a specific order when watching the video in the general library?
  • You can begin with any class in a specific course.
How can I search for classes?
  • Once logged in, you can look up classes by keyword or key word phrases, using the search bar in the header.

Individual Subscriptions

What is the cost of your classes?
  • OMI’s Basic subscription is $25/month or $245 annually
  • OMI’s Pro subscription is $45/month or $442 annually
  • OMI’s Team subscription is $95/month or $940 annually and provides access to 5 people on a team.
  • Visit our plans page for additional details.
When am I charged?
  • You will be charged the day your free trial expires. You will continue to be charged monthly on the same day each month.

Certifications

What is a certification?
  • A certification is a curated collection of self-paced video classes centered around one digital marketing specialty. At the end of a certification course, participants take a final exam. Participants have three tries to pass the final exam with a test score of 70% or higher. Those who pass the final exam receive a certification of completion that can be displayed on professional networks, CVs, or other digital arenas. Read more about certifications.
How do I enroll in a certification?
  • You can enroll by navigating to the specific certification page and clicking the Enroll Now button in the top right corner of the page.
Can I access or view powerpoint slides (or other types of content) for my course(s)?
  • All downloadable content can be found on the class page. We provide transcripts as well as audio files.
How will I receive a certificate?
  • You will receive your certificate as a PDF via email, once you have successfully completed/passed your final examination.
Are there monthly payment options available for certs?
  • All but one of our certs are $859 with the option to split the payment into three installments.
How many attempts do I have to pass the final exam?
  • You have 3 attempts to pass the final exam.
What score is passing?
  • A minimum of 70% is required to be considered a passing score.
Can a certification be used for college credit?
  • College credit is granted upon the approval of the specific university’s Registrar's Office.
How long do I have access to the material?
  • You have 6 months to access the material and take the final exam.
Can you extend certification access after the first 6 months?
  • All certifications allow 6 months to complete. All extensions are subject to OMI’s approval.
Are OMI’s certifications accredited?
  • The Online Marketing Institute has been involved in online education for over 10 years. To address the topic of accreditation, since there is no accrediting body, OMI has gained accreditation from the States of California and Colorado.

Financial Aid

Do you offer financial aid?
  • No, however, we do have monthly payment options available for certifications, and discounts on monthly subscriptions if purchased annually.
Do you have discounts for non-profit employees?

Series

What is the difference between a Series and a Certification?
  • Our Series are a collection of curated classes relevant to specific industries or topics and do not have a final exam.
  • Our Certifications are a collection of classes that provide participants with a mastery of a particular area of digital marketing. Participants who complete the classes and successfully pass the final exam receive a certificate of completion.

Team Subscriptions

How does the Team subscription work?
  • The Team subscription provides discounted access to 5 people on a team. Each team member gets individual and unlimited access to the entire OMI library.
How can I cancel my account?
  • To cancel your account, first make sure you’re logged in. Then, navigate to the Account Settings page. You can find this page by clicking your name in the top right-hand corner of any page and selecting My Account from the dropdown.
  • From the Account Settings page, click the Cancel Account link. You’ll be prompted to fill out a form to let us know why you’re choosing to cancel.
  • Or you can cancel your account at any time by sending us a message through our contact us form.
Can I suspend my account until I am ready to start again?
  • You can cancel your account at any time and when you are ready to return, simply send us a message letting us know you would like to reopen your account.

New classes

Where can I find new classes?
  • You can find our new classes by navigating to Learn on the homepage and selecting New Classes from the drop down.
How will I know which courses I have completed?
  • The classes you have successfully completed will be denoted with a green checkmark. If you do not watch a video in its entirety you will not see the checkmark.
Can I access or view powerpoint slides (or other types of content) for my course(s)?
  • All downloadable content can be found on the class page. We provide transcripts as well as audio files.
Can you send me a printed copy of my certification?
  • If you’d like us to send you a copy of your certification, please contact customer service directly.

Other

What OS and Web Browser should I be using to access courses?
  • We recommend our users access our site with Google Chrome.
Do I need to install any plugins?
  • We do not host any plugins for download on our site though you may need to update your javascript plugin to view our courses.

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