Donna Papacosta is a writer, speaker, podcaster and consultant, helping clients communicate better with employees, customers and prospects. In 2005 Donna started producing the Trafcom News Podcast, one of the first business podcasts in Canada. Since then she has expanded her expertise in both social media and multimedia, and helps people integrate these tools into their communications. As a consultant and international speaker, Donna emphasizes the importance of storytelling, content marketing, content curation and relationship-building. She is an active member of the International Association of Business Communicators (IABC) and is past chair of the IABC/Toronto chapter’s Professional Independent Communicators group. In addition, she is a member and past-president of the Halton-Peel Communications Association. A dual U.S.-Canadian citizen, Donna holds a Masters degree in Public Administration from New York University and a Certificate in Magazine Journalism from Ryerson University.